Frequently Asked Questions

WasteLocate is a UK-wide platform that connects waste producers with permitted disposal facilities. We provide a searchable database of EWC (European Waste Catalogue) codes and match them with licensed facilities that can accept those waste types.

Our service simplifies the process of finding compliant waste disposal routes, saving you time and ensuring environmental compliance.

You can browse EWC codes without an account, but to view full facility details (contact information, pricing, capacity), you need to sign up. We offer:

• Free Account: 1 free facility search
• Pay-As-You-Go: £10 for 5 searches
• Pro Plans: Unlimited searches from £10/month

It's simple! Just follow these three steps:

1. Select Chapter: Choose the origin of your waste (e.g., construction, chemical processes)
2. Select Subchapter: Pick the specific process that generates the waste
3. Select Code: Choose the exact waste type and classification

After selecting your EWC code, enter your postcode (optional) to find the nearest facilities. Click "Search Permitted Facilities" to see results.

EWC stands for European Waste Catalogue. It's a standardized classification system used across the UK and Europe to categorize different types of waste. Each code is a 6-digit number (e.g., 17 01 01 for concrete).

EWC codes help ensure waste is properly identified, handled, and disposed of according to environmental regulations.

WasteLocate clearly identifies hazardous waste codes with markers like MH (Mirror Hazardous) or AH (Absolute Hazardous). When you select a code, we'll display whether it's classified as hazardous or non-hazardous.

Important: For accurate waste classification, always consult the official WM3 Technical Guidance . WasteLocate is an information tool only and does not provide classification services.

If you're unsure about waste classification, we recommend:

• Consulting the WM3 guidance document
• Speaking with an environmental consultant
• Contacting your waste contractor for advice
• Reaching out to the Environment Agency for clarification

Never guess! Incorrect waste classification can lead to serious legal consequences and environmental harm.

Yes! We only list facilities that are permitted and authorized by the Environment Agency or equivalent regulatory bodies in Scotland, Wales, and Northern Ireland.

However: You should always verify a facility's current permit status independently before engaging their services. Permits can be revoked, suspended, or modified, and it's your legal responsibility under Duty of Care to ensure facilities are appropriately authorized.

You can verify permits through:

• Environment Agency: Check the public register
• Direct Contact: Request a copy of the permit from the facility
• Permit Number: WasteLocate displays permit numbers for easy verification

Always confirm that the facility's permit specifically authorizes the waste code and quantities you're disposing of.

If your search returns no results, it could mean:

• No facilities in our database currently accept that specific waste code
• The waste type requires specialist handling not yet listed
• You may need to contact facilities directly for hazardous or unusual wastes

We're constantly adding new facilities to our database. Try:

• Broadening your search by postcode range
• Contacting the Environment Agency for facility recommendations
• Reaching out to specialist waste contractors in your area

We offer flexible pricing to suit different needs:

• Free Account: £0 - Get 1 free facility search
• Pay-As-You-Go: £10 - Purchase 5 searches (never expire)
• Pro Monthly: £10/month - Unlimited searches, cancel anytime
• Pro Annual: £100/year - Save 17%, unlimited searches

All plans include access to full facility details including contact info, capacity, and pricing.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We do not store your card details on our servers.

All transactions are encrypted and PCI DSS compliant for your security.

Refund Policy:

• Pro Annual: Full refund within 30 days of purchase (first-time customers)
• Pro Monthly: No refunds, but you can cancel anytime (access continues until end of billing period)
• Pay-As-You-Go: Non-refundable after first search is used

For refund requests, email info@wastelocate.co.uk with "Refund Request" in the subject line.

You can cancel your Pro subscription anytime by:

1. Logging into your account
2. Going to Account Settings
3. Clicking "Cancel Subscription"

Alternatively, email us at info@wastelocate.co.uk. Your access will continue until the end of your current billing period.

No. WasteLocate is an information platform only. We do not provide:

• Waste classification services
• Legal advice
• Environmental consulting
• Compliance audits

You are solely responsible for correctly classifying your waste according to WM3 guidance and ensuring compliance with all applicable regulations.

Yes, WasteLocate operates in full compliance with:

• UK GDPR and Data Protection Act 2018
• Environmental legislation and regulations
• Consumer Rights Act 2015

We are registered with the Information Commissioner's Office (ICO) and maintain robust data protection practices.

Under the Duty of Care regulations, you must:

• Correctly describe and classify your waste
• Store and package waste safely and securely
• Only transfer waste to authorized persons
• Complete Waste Transfer Notes for each collection
• Verify that facilities are properly permitted
• Keep records for at least 2 years

Read the full Duty of Care Code of Practice for detailed guidance.

If you can't log in, try these steps:

1. Check that you're using the correct email address
2. Use the "Forgot Password" link to reset your password
3. Clear your browser cache and cookies
4. Try a different browser or device
5. Check your email for a verification link (new accounts)

Still having issues? Contact us at info@wastelocate.co.uk and we'll help you regain access.

Absolutely. We take data security seriously:

• Encryption: All data transmitted via HTTPS/TLS
• Secure Storage: Data stored with ISO 27001 certified providers
• Password Security: Passwords are hashed and salted
• Payment Security: PCI DSS compliant via Stripe
• Regular Audits: Security assessments and vulnerability testing

Read our Privacy Policy for full details on data protection.

Yes! WasteLocate is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. Access your account and search for facilities on the go.

We recommend using modern browsers (Chrome, Safari, Firefox, Edge) for the best experience.